Overview
These Terms & Conditions govern all purchases of Hike POS hardware made through the Hike online store.
By placing an order, you agree to these Terms and any related policies, including the Returns & Refunds Policy.
Products
Hike offers POS hardware and accessories designed to work with supported Hike systems.
Product availability, specifications, and pricing may change without notice. Images and descriptions are provided for illustrative purposes only.
Customers are responsible for ensuring that selected products meet their business requirements.
Pricing
Prices displayed on the online store may vary by region, currency, and applicable taxes, and are subject to change without notice.
While Hike aims to ensure accuracy, errors in pricing or product information may occur. In such cases, Hike reserves the right to cancel or amend affected orders, including after payment has been processed.
Orders
All orders are subject to acceptance and availability. Hike reserves the right to refuse or cancel any order, limit quantities, or request additional information prior to processing.
An order is considered confirmed only once payment has been successfully completed.
Order cancellations
Orders cancelled prior to dispatch may incur a 2% merchant processing fee.
Orders that have already been shipped cannot be cancelled and must follow the Returns & Refunds Policy.
Shipping and delivery
Hike ships to regions where its services are available. Delivery timeframes are estimates only and may vary depending on location.
Hike is not responsible for delays caused by third-party carriers or external factors.
Risk of loss or damage transfers to the customer upon delivery.
Returns and refunds
All returns are subject to the Returns & Refunds Policy. Customers should review this policy prior to purchase, including conditions relating to return eligibility, restocking fees, and refund processing.
Warranty
Hike POS hardware includes a manufacturer-backed warranty covering manufacturing defects under normal use. Warranty periods vary depending on the product and manufacturer.
Typical warranty coverage ranges between 12 to 60 months depending on the device.
Warranty claims are subject to inspection and may be resolved through repair or replacement at Hike’s discretion.
Use of products
Customers are responsible for proper installation, setup, and use of hardware.
Compatibility may vary depending on systems and configurations. Hike is not responsible for issues arising from unsupported configurations, incorrect setup, or misuse.
Payments
Payments must be completed at checkout using supported payment methods. Transactions are securely processed through approved third-party providers.
Limitation of liability
To the extent permitted by law, Hike shall not be liable for indirect, incidental, or consequential losses, including loss of revenue, business interruption, or data loss.
Errors and corrections
Hike reserves the right to correct any errors in product or pricing information and to cancel or amend affected orders where necessary.
Governing law
These Terms & Conditions are governed by the applicable laws of Australia.
Changes to terms
Hike reserves the right to update these Terms & Conditions at any time. Continued use of the store or placing an order constitutes acceptance of any updated terms.
Contact
For any enquiries regarding orders, hardware, or support, please contact Hike support.