You need a compatible device such as a tablet or computer. You can add hardware like receipt printers, barcode scanners, cash drawers, and payment devices based on your setup.

Yes, Hike is hardware-agnostic on PC and Mac. For tablets, we recommend using supported hardware for the best experience.

Setup is simple with supported devices. You can follow setup guides or contact our support team for assistance.

Yes, HikePay works seamlessly with Hike POS. Hike POS hardware supports integrated payments, and HikePay terminals can also be used alongside Hike POS for a smooth checkout experience.

Yes, you can connect multiple printers, scanners, and cash drawers and configure them based on your store operations.

Check that the device is compatible and properly connected or paired. If the issue continues, our support team can help troubleshoot.

Yes, all Hike POS hardware comes with a manufacturer-backed warranty. Warranty periods vary by product. For full details, please refer to our Returns & Refunds Policy.

Delivery times depend on your location. Most orders are dispatched within a few business days.

Contact Hike support first. If approved, you’ll receive an RMA before sending the item for inspection.

The warranty covers manufacturing defects under normal use. It does not cover damage caused by misuse, accidents, or improper handling.

Yes, customers are responsible for backing up their data. Hike is not responsible for data loss.